UGC Coordinator

About BON CHARGE

BON CHARGE is a fast growing global wellness brand, offering the widest range of premium, science-backed products under one roof. Founded in 2017, BON CHARGE is a pioneering technology company dedicated to simplifying wellness by delivering innovative solutions that enhance sleep, recovery, beauty, and overall wellbeing.

Named by LuxLife as Best Holistic Wellness Brand 2025 in Australia, BON CHARGE is committed to delivering premium experiences. Its mission is to simplify wellness, by offering the world’s best science-backed technology together on one platform. Our values are fulfilled by supporting more than 250,000+ athletes, doctors and other customers worldwide, who have chosen to drive tangible, positive changes in their lives.

With a bold vision for continued global growth, BON CHARGE is building a world-class team and this role is an integral part of our content and creative engine.

Role Overview

We’re seeking an organised and detail focused UGC Coordinator to support the sourcing and delivery of user generated content for BON CHARGE. You will find, vet, brief and manage UGC creators and review every piece of content they deliver for use across paid advertising, product pages and selected organic social channels.

This is an output driven role with a strong focus on content quality, brand and compliance alignment, and delivery volume. The role does not cover affiliate or paid influencer partnerships.

Key Responsibilities

Creator Sourcing & Vetting

• Source UGC creators directly and via creator platforms (e.g. Insense or similar) across the wellness, biohacking, beauty, fitness and lifestyle niches
• Vet creators for on-camera quality, audience fit, brand alignment and reliability before onboarding
• Build and maintain a creator roster segmented by customer persona, product category and market (AU, US, UK, EU, CA)

Briefing & Creator Management

• Write clear creator briefs covering product, persona, funnel stage, hooks, format, length and usage rights
• Negotiate creator rates, deliverables and content licensing for paid, web and organic use
• Manage product seeding, creator communication, deadlines and revisions end to end

Content Review & Quality Control

• Review all delivered content against the brief, brand guidelines and product claim requirements before release
• Coordinate claim and compliance checks with the Scientific Affairs and Compliance team
• Manage revisions and reshoots, and ensure final files are named, tagged and stored in the UGC library

Delivery for Paid, Web & Organic

• Deliver a monthly pipeline of UGC assets for paid media, including multiple hook variations per video, to the acquisition and performance marketing teams
• Supply UGC assets for landing pages and product detail pages in partnership with the CRO and web teams
• Provide selected UGC for organic social in partnership with the Social and Community team
• Support with Community Management and comment replies across paid ads & organic social content.

Reporting & Collaboration

• Track creator pipeline, output volume, cost per asset and turnaround times, and report weekly to the brand and marketing leads
• Feed performance learnings from paid media back into creator selection and briefs
• Stay current on UGC formats, platform trends and competitor creative

Requirements

• 1 to 3 years of experience in UGC, creator management, content production or social media (e-commerce, wellness or beauty industry preferred)
• Experience sourcing and managing creators and reviewing content for paid advertising
• Working knowledge of creator platforms (e.g. Insense, Billo or similar) and content usage rights
• Strong eye for what performs on Meta, TikTok and YouTube, including hooks, formats and funnel stages
• Highly organised and able to manage many creators, briefs and deadlines at once
• Clear written communication, particularly for briefs and creator feedback
• Familiarity with regulated product claims (wellness, health or beauty) is an advantage
• Comfortable working in a fast-paced, remote-first environment

Why Join BON CHARGE?

• Be part of a global wellness brand at a pivotal growth stage
• Work alongside passionate founders and a supportive executive team that truly champions innovation and creativity
• Join a team that genuinely values culture, fun and connection, where wellness is something we live and breathe every day