TikTok Shop Account Manager

Account Manager, TikTok Shop

Client Services & Brand Growth

📍 Glendale, CA | Full-time | Hybrid: 2–3 days onsite per week

⏰ Actively interviewing | Target start within two weeks

ABOUT INFLUU

Influu is a TikTok Shop Official Partner operating across 8+ global markets. We help beauty, wellness and lifestyle brands grow through creators, affiliates, livestreams, content and social commerce.

As our brand portfolio expands, we’re looking for an Account Manager who enjoys earning client trust, leading thoughtful conversations and turning ambitious goals into well-executed campaigns.

THE OPPORTUNITY

Be the person brands trust to understand their business, guide the conversation and follow through.

You’ll own the day-to-day relationship with assigned brand partners, working directly with founders, marketing leaders and e-commerce teams. From onboarding and strategy presentations to performance reviews and renewals, you’ll help clients understand where their account is going, what’s working and what comes next.

Alongside our specialist teams, you’ll translate those conversations into clear briefs, coordinated campaigns and measurable business outcomes.

This is a hands-on individual contributor role with meaningful account ownership. Experienced account managers and candidates with leadership backgrounds are welcome if they enjoy personally leading client calls, developing recommendations and driving delivery.

WHAT YOU’LL OWN

• Client relationships and communication. Serve as the primary contact for assigned brands, lead meetings and build a strong understanding of their priorities, products and business goals.

• Strategic conversations and presentations. Develop account plans, campaign proposals and business reviews that connect our recommendations to the client’s goals, budget and growth opportunities.

• Expectations and problem-solving. Navigate feedback, address performance concerns and communicate trade-offs clearly. Keep clients aligned on scope, timelines, deliverables and next steps.

• Campaign delivery. Turn agreed plans into briefs, timelines and actions. Coordinate affiliate, creator, livestream, creative, paid media and operations teams, and follow through on approvals and execution.

• Performance storytelling. Interpret GMV, ROI, ROAS, conversion, AOV and profitability with specialist teams. Explain what the results mean and recommend practical next steps.

• Account retention and growth. Build lasting partnerships through reliable delivery and proactive recommendations. Support renewals and identify additional services that genuinely fit client needs.

• Portfolio organization. Manage multiple accounts, maintain accurate project records and flag risks early so clients and internal teams stay informed.

WHAT YOU’LL BRING

• 2+ years of client-facing account management, client services or partnership management experience in an agency, influencer marketing, social commerce or e-commerce environment.

• Direct experience serving as the primary contact for external clients or partners, including leading meetings, presenting recommendations and managing ongoing relationships.

• A track record of personally delivering campaigns or projects—from clarifying the brief to coordinating teams and following through on results.

• Strong communication and presentation skills. You can explain a recommendation, handle a difficult conversation and turn feedback into a clear action plan.

• Commercial awareness and confidence discussing campaign performance, client ROI and account growth.

• Working knowledge of TikTok Shop and how creators, affiliates, content, livestreams, shop operations and paid media contribute to results.

• Strong organization, sound judgment and reliable follow-through across multiple accounts.

• Ability to work onsite in Glendale 2–3 days per week.

You’ll own the client relationship and coordinate delivery with our specialists. Hands-on ad buying or independent shop management experience is welcome but not required.

BONUS POINTS

• Experience managing beauty, wellness, lifestyle or consumer brand accounts.

• Direct TikTok Shop agency experience.

• Experience supporting client renewals and expanding existing partnerships.

• Professional Spanish proficiency.

• Hands-on experience with TikTok Ads / GMV Max or Seller Center.

WHY JOIN INFLUU?

• Work directly with brand decision-makers and help shape their TikTok Shop growth plans.

• Own relationships from initial onboarding through campaign delivery and long-term partnership growth.

• Collaborate with specialists across the creator and social commerce ecosystem.

• Build a portfolio of brand work where you can see the impact of your recommendations and execution.

We’re reviewing applications on a rolling basis and targeting a start within two weeks. Please include your earliest available start date.

Apply with your resume and a short example of a client account you personally owned: who you worked with, how you managed the relationship and what you helped deliver.