Team Lead - Client Servicing (Influencer Marketing)

Company Description

Wondrlab India is the country’s largest platform-first martech startup, focused on helping brands grow through technology-led marketing solutions. The company combines data, creativity, and digital platforms to deliver impactful campaigns and measurable business results. Team members collaborate across strategy, technology, and content to build innovative, scalable marketing experiences. Wondrlab offers a dynamic environment for professionals who want to work at the intersection of marketing, media, and technology and contribute to the growth of leading brands.

Role Overview

We are looking for an experienced Team Lead – Client Servicing to lead influencer marketing campaign delivery, manage client relationships and guide a team of client servicing professionals. The role requires a balance of strategic thinking, operational rigour and people leadership to deliver impactful campaigns, strengthen client partnerships and identify opportunities for account growth.

Experience: 4–7 years in Influencer Marketing

Key Skills and Responsibilities

• Own key client relationships and serve as the primary point of contact for campaign planning, execution, escalations and performance reviews.
• Translate client briefs into effective influencer marketing strategies, campaign plans, budgets and execution roadmaps.
• Lead and mentor the client servicing team, establish clear responsibilities and ensure accountability for campaign deliverables.
• Oversee end-to-end campaigns, including creator selection, commercials, contracting, content approvals, publishing and performance reporting.
• Collaborate with Business Development, Influencer Partnerships, Creative and other internal teams to develop integrated campaign solutions.
• Monitor campaign budgets, timelines, resource allocation and performance against agreed objectives.
• Identify opportunities to strengthen existing accounts, generate repeat business and expand client relationships.
• Establish campaign processes, quality standards and reporting mechanisms to improve team productivity and consistency.
• Resolve client escalations, anticipate execution risks and ensure timely corrective action.
• Track influencer marketing trends, platform developments and emerging creator formats to strengthen campaign recommendations.

Qualifications

• Bachelor's degree in Marketing, Mass Communication, Advertising, Business Management or a related discipline.
• 4–7 years of relevant experience in influencer marketing, digital advertising, account management or client servicing.
• Demonstrated experience managing campaigns, client relationships and, preferably, a team of professionals.
  

Key Competencies

• Strong client and account management capabilities.
• Team leadership, mentoring and performance management.
• Strategic campaign planning and project management.
• Budget management, commercial awareness and negotiation.
• Analytical thinking and performance measurement.
• Strong presentation, communication and problem-solving skills.