Social Media Community Manager

The Social Media Community Manager will be responsible for aligning client communications, PR and marketing content to create a strong brand narrative and meaningful engagement with users for a number of diverse clients through multiple social media channels.

Responsibilities

• Draft, schedule and publish social media content across multiple client channels.
• Be the key point of contact for moderating and driving positive conversations with the social community.
• Respond to and engage with social users who interact with client brands.
• Produce insights, ideas and opportunities from conversations with clients.
• Learn each client's social strategy and goals and execute in their voice.
• Route and escalate user comments as appropriate.
• Produce recurring reports on the health of social channels, trending conversations and sentiment.
• Assist with after-hours moderation of service-level complaints.
• Work in a hybrid arrangement from the Bloomfield Hills office and remotely; must be legally authorized to work in the United States.

Experience and skills

• Bachelor's degree in marketing, PR, journalism, advertising or communications.
• 2+ years of experience in a communications, advertising or PR role.
• Experience with client social accounts on Facebook, Twitter, Instagram and LinkedIn, and with community management platforms.
• Able to take on a voice and tone different from your own, and to develop creative, engaging, original content.
• Exceptional written and oral communication skills and strong customer service skills.

Near Perfect Media, founded in 2006, is a Bloomfield Hills, Michigan-based public relations firm serving business leaders, startups, small to medium-sized corporations, restaurateurs, philanthropists, celebrities and non-profits. Benefits include a PPO health, dental and vision plan, 401(k) with employer match, commissions on originated clients, a monthly tech stipend, annual bonus eligibility, flexible office hours and remote work options, and paid vacation and holidays.