Senior Client Services

Job Title: Senior Executive- Client Servicing Department: Client Servicing, Influencer Marketing

Location: Mumbai

Experience 2-3 years Role Overview We are looking for a dynamic Client Servicing professional to manage brand relationships, lead influencer campaigns end-to-end, and ensure seamless execution. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, creator-driven ecosystem.

Key Responsibilities

● Act as the primary point of contact for clients, ensuring clear communication and relationship management

● Understand client briefs and translate them into actionable campaign plans

● Collaborate with internal teams (strategy, influencer sourcing, content, operations) to execute campaigns

● Coordinate with influencers/creators for deliverables, timelines, and content approvals

● Manage campaign timelines, budgets, and deliverables to ensure on-time execution

● Review content to ensure it aligns with brand guidelines and campaign objectives

● Track campaign performance and prepare detailed reports with insights

● Handle client feedback, queries, and revisions efficiently

● Identify opportunities for upselling and long-term partnerships Key Result Areas (KRAs) 1. Client Satisfaction & Retention

Maintain strong client relationships with consistent communication

Achieve high client satisfaction scores and repeat business 2. Campaign Execution Excellence

● Deliver campaigns on time with minimal errors or escalations

● Ensure 100% adherence to briefs, timelines, and deliverables 3. Influencer Coordination Efficiency

● Smooth onboarding and management of influencers

● Timely delivery of content and quick resolution of issues 4. Revenue & Growth Contribution

● Identify upsell opportunities within existing accounts

● Support in achieving monthly/quarterly revenue targets 5. Reporting & Insights

● Deliver accurate and insightful campaign reports

● Provide actionable recommendations for future campaigns 6. Internal Collaboration

● Work seamlessly across teams to ensure efficient execution

● Minimize internal bottlenecks and miscommunication Key Skills Required

● Strong communication & interpersonal skills

● Understanding of influencer marketing and social media platforms

● Project management and multitasking ability

● Attention to detail and problem-solving mindset

● Basic understanding of analytics and reporting

● Ability to work under tight deadlines Bonus / Good to Have

● Existing network of influencers/creators/brands

● Experience with campaign reporting tools

● Prior agency experience