Relationship Manager (Social Media)

The Relationship Manager role is responsible for maintaining the overall client-agency relationship and ensuring that all client goals are being supported and services are being provided. Relationship Managers are the main point of contact for clients and provide recommendations and support, always keeping the client's best interest in mind. The ideal candidate is comfortable leading client relations and is experienced with various social media platforms.

Overview

• Manage the client relationship and ensure that client needs are met and sentiment stays positive.
• Audit client account performance and deliver on all contracted services.
• Lead the client's social media strategy and implementation, including content planning, posting schedules, and engagement frequency.
• Oversee social channels and delegate account-related projects and tasks to the appropriate team leads.
• Support inquiries and risk management through consultation with cross-functional team leads.
• Stay informed and personally involved, ensuring proactive planning, good service, and a solid client-agency relationship.
• Ensure the timely development and delivery of plans, campaigns, and projects.
• Communicate clearly and concisely with both client and internal teams, maintaining open communication with management.
• Stay current with social media trends and tools.

Preferred qualifications and skills

• Must be able to work a full-time schedule.
• Proficient with social media platforms (Instagram, Facebook, Yelp).
• Comfortable with client communications (phone calls, email, etc.).
• Quick learner who can adapt and excel in various environments.
• Self-starter, self-motivated, positive, and reliable.
• Familiarity with Google Drive, Asana, and Slack a plus.
• Previous client-facing experience required.
• Previous social media manager experience required.

This is a 100 percent remote role. In the future, there may be in-person meetings with the team or clients based on need. The position has significant growth opportunity, in responsibilities and compensation, at this fast-growing company.