Regional Account Management Lead

About the Role

Partipost is an influencer marketing platform that connects brands with everyday creators across Asia. Founded in Singapore, we’ve expanded across 8 markets including Taiwan, Malaysia, Indonesia, and the Philippines. We empower brands and creators to collaborate through scalable, technology-enabled influencer marketing solutions.

We are looking for a Regional Account Management Lead to lead and develop our regional Account Management team across APAC. This is a people management and commercial leadership role, responsible for driving excellence in client servicing and campaign delivery, while strengthening account retention and revenue growth across our key regional clients.

You will work closely with regional market teams and senior stakeholders to ensure our Account Management function delivers strong client outcomes, develops long-term client relationships, and consistently identifies opportunities to retain and grow our business.

What You’ll Do

Lead & Develop the Account Management Team

• Lead, coach and develop a team of Regional Account Executives across multiple markets.
• Set clear expectations and standards for account management, client servicing and campaign execution.
• Coach team members on client communication, commercial conversations, account retention and upselling.
• Provide regular feedback, performance coaching and development support to help team members grow their account management and sales capabilities.
• Build scalable playbooks, processes and best practices for regional account management.

Drive Regional Account Excellence

• Oversee the delivery and execution quality of regional client campaigns, ensuring strong coordination across markets and internal teams.
• Support the team in managing client expectations, resolving issues and maintaining strong client relationships.
• Identify operational gaps and improve processes to create a more consistent and scalable client experience.
• Partner with internal teams including Sales, Operations and Marketing to ensure smooth end-to-end client delivery.

Own Key Account Retention & Growth

• Personally manage and maintain relationships with selected regional key accounts, with direct ownership of client retention and long-term account health.
• Develop account strategies to strengthen client relationships, increase repeat business and reduce account churn.
• Identify opportunities for account expansion, cross-selling and upselling across markets and services.
• Track key account performance, renewal opportunities and commercial risks, and proactively develop action plans.
• Coach Account Management team members to become stronger commercial partners to clients, moving beyond execution into retention, growth and revenue ownership.

Regional Collaboration

• Work closely with market leads and regional stakeholders to align account strategies and ensure consistent client experience across markets.
• Share client insights, market feedback and commercial opportunities across the regional organization.
• Represent the Account Management function in relevant regional business discussions and planning.

What We’re Looking For

• 4+ years of experience in account management, client success, sales, business development, digital marketing or a related field.
• Previous people management or team leadership experience; strong individual contributors with demonstrated coaching/mentoring capability are also welcome.
• Strong commercial mindset with proven ability to manage client retention, relationship development and revenue growth.
• Excellent communication, negotiation and stakeholder management skills.
• Strong project management and organizational skills, with the ability to manage multiple clients, markets and priorities simultaneously.
• Comfortable working across different cultures and collaborating with regional teams.
• Strong problem-solving skills and ability to remain calm and solution-oriented under pressure.
• Fluent in English and Mandarin, both written and spoken.
• Comfortable working independently in a fast-paced, regional environment with a high level of ownership.

Nice to Have

• Experience in influencer marketing, digital advertising, social media, media agencies or other digital businesses.
• Experience managing regional or multinational clients across multiple markets.
• Experience building account management processes, playbooks or team capability frameworks.
• Existing relationships with regional brand, agency or marketing stakeholders.

Why Join Us?

At Partipost, you will have the opportunity to:

• Lead a regional Account Management team and directly shape how we develop our client-facing talent.
• Own relationships with high-value regional accounts and make a direct impact on client retention and revenue growth.
• Work across multiple APAC markets and gain exposure to regional brands, agencies and campaigns.
• Develop expertise across influencer marketing, digital marketing, client success and commercial strategy.
• Build scalable account management practices in a fast-moving regional business.
• Grow your leadership and commercial career in a genuinely cross-border environment.