People Solution Specialist

JOB DESCRIPTION

Job title: People Solution Specialist

Department:  PPLG

Company: Ecomobi

Location: Ho Chi Minh, Vietnam

Level:   Expert

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Responsible:

HR Support & Advisory

• Deliver comprehensive HR support by resolving inquiries, guiding end-to-end people processes, and providing practical, business-oriented advice and coaching across all levels of the organisation. Act as a trusted advisor — adaptable, solutions-focused, and able to tailor guidance to meet diverse business needs while executing HR tasks with accuracy and efficiency.
• This role is central to ensuring policy compliance, fostering positive employee relationships, and driving overall organisational success.
• Key attributes required: deep HR expertise, strong communication skills, and a proactive approach to problem-solving.

As a People Solutions Advisor you will:

• Offer consistent, high-quality HR guidance and solutions to customers regarding key people processes and policies, focusing on self-service and empowering people leaders.
• Resolve non-standard queries using judgment, providing coaching and escalation when necessary.
• Enhance HR systems and processes for an improved customer experience.
• Provide first level advice and guidance on various HR matters (this may include general performance management, rewards, benefits, processes, policies, and procedures).
• Drive continuous improvement of HR processes, suggesting innovative solutions to boost efficiency and effectiveness by keeping up to date on labour laws, regulations, and best practices.

Current tasks may involve:

• Handling and coordinating HR administrative tasks, promptly directing requests to the appropriate channels, and ensuring timely processing.
• Generating and upholding accurate employment documents and contracts, including coordinating with People Leaders.
• Making people changes in our internal systems, including terminations, band adjustments, title changes, and reporting line modifications. Supporting the timely processing of new employees and changes.
• Maintaining accurate and confidential employee data within our HR database.
• Manage the execution of payroll with appointed vendor and ensure timely processing.

Requirement:

• Bachelor's degree in HR or related field
• Proven experience in HR operations or related roles
• Strong advisory, consultancy, and problem-solving skills
• Previous Payroll knowledge and experience is a must
• Comfortable in resolving complex issues
• Knowledge of HR policies and the ability to work independently
• Desire to contribute to the success of HR operations and create an exceptional
• employee and People Leader experience
• Vietnamese and English language written & spoken proficiency

Benefit:

• Competitive salary, negotiable based on capability, with 100% salary paid during the 2-month probation period.
• Monthly allowances: Laptop support: VND 400,000/month, Lunch allowance: VND 40,000/day, Parking allowance: VND 250,000/month.
• Full participation in Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) as required by state regulations.
• Unlimited training and development fund, with opportunities to join internal and external training programs throughout the year.
• Periodic salary reviews and clear career advancement opportunities.
• Bonuses for holidays/Tet, birthdays, quarterly bonuses, year-end bonus, and 13th-month salary.
• Ecomobi employee benefits package averaging VND 8,000,000/year: Health insurance (PVI), Annual health check-up (1 time/year), Company trips 2-3 times/year (domestic and international), Maternity allowance, Up to 18 days of annual leave, plus 1 additional day off in the birthday month, etc.
• Opportunities to collaborate with domestic partners and across the Southeast Asian market.
• Opportunity to work at one of the fastest-growing companies in Southeast Asia in the field of social commerce enablement platforms.
• Full participation in Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) as required by state regulations.

Other information:

• Working time:  9:00 – 18:00 (7,5 hours/day, from Monday to Friday)
• Working location:  268 To Hien Thanh, Ward 15, District 10, HCMC