Junior Client Success Executive

Responsibility:

Campaign Operation (For Junior & Senior) 

• Act as the main point of contact between clients and internal teams, ensuring a clear understanding of business needs and campaign objectives.
• Take ownership of day-to-day account activities, including client communication, brief taking, research, brainstorming and campaign planning.
• Work closely with Planning, Creator Management and Live Production teams to execute Content Commerce and Livestream campaigns.
• Coordinate campaign plans, creator profiles, targets, timelines, budgets, concepts and supporting materials.
• Follow up on project progress from initial briefing through execution, performance tracking and final reporting.
• Proactively identify potential issues, manage priorities and ensure projects are delivered on time.
• Monitor project budgets and performance to ensure healthy profitability.

Client Relationship (For Senior)

• Be responsible for managing 3 – 5 big client accounts in parallel smoothly. 
• Manage multiple key client accounts and build long-term partnerships.
• Maintain relationships with existing clients while identifying opportunities for account growth.
• Coordinate with external partners, creators and production vendors when required.
• Prepare performance updates and business reviews for clients.
• Act as a problem solver and provide timely recommendations based on client needs.

Competencies:

• Bachelor’s degree; background in Marketing or related fields is a plus.
• Understanding of Digital Marketing, Influencer Marketing and E-commerce.
• 3+ years of relevant experience, or 1+ year in an Account Management role.
• Experience working with brands, creators/KOLs/KOCs or E-commerce projects is an advantage.
• Strong communication, presentation, organization and problem-solving skills.
• Comfortable managing multiple projects and working in a fast-paced environment.
• Positive, proactive and collaborative mindset.
• Working proficiency in English.

Benefits:

• Compensation: Competitive base salary with additional monthly allowances.
• Monthly allowances: Lunch, laptop and parking support.
• Performance rewards: Quarterly performance-based bonus, holiday/special occasion bonuses and 13th-month salary.
• Salary review: Twice a year based on performance and company policy.
• Learning & Development: Annual training budget based on rank, plus internal training sessions and opportunities to learn from external trainers.
• Career environment: Professional, dynamic workplace with opportunities to work on innovative projects within the affiliate and influencer marketing industry.
• Healthcare: Personal healthcare insurance in addition to statutory Social & Medical Insurance, plus an annual health check-up.
• Time off: 5 days of annual leave after completing 1 year of employment, plus 1 additional day off on your birthday.
• Team activities: 2–3 team-building activities per year, including both local and overseas activities.
• International exposure: Collaborate with colleagues, clients and partners across different markets.
• Professional growth: Opportunities to develop both role-specific expertise and broader professional skills.