Head of Creator Success

Head of Customer Success

Markable.ai

Compensation: $130,000–$170,000 base salary (DOE) + annual bonus up to $30,000 + competitive equity

Employment: W2 | Exempt 

Location: Bellevue, WA | Hybrid role Schedule: Full-Time

Mission 

One of our operating principles is "Creator-Obsessed," and we mean it. Markable solves the biggest problems that affiliate creators face today. Our platform plugs into every stage of a creator's workflow. We deploy capital for creators, equip them with the latest generative AI tools, and run ads for them with AI. We grew 600% YoY in 2025 and are poised for triple-digit growth again in 2026. Markable is a rocket ship of a creator platform, and you're the next part of the growth story.

The Opportunity

• Creator Success today is a work in progress. The playbook is still being written. That's the job. You're inheriting a function, but you're also building one. The right fit will help us define what "good" looks like and execute day in and day out against that vision.
• This is a build role for someone who's spent a few years solving other people's hardest operating problems and now wants to own the outcome themselves. You'll help own P&L outcomes, have a seat at the leadership table from day one, and report directly to the CEO.
• Where this goes: As the creator base scales, this role is the direct path to VP and beyond at a rapidly growing company.

The Strategy:

• Build the Creator Success operating model from the ground up (Including cadence, metrics, systems, and org structure) and present to the leadership team for alignment.
• Translate company goals into a clear Creator Success strategy. Bring the creator perspective into leadership decisions around retention, revenue, and the creator experience.
• Re-engineer Creator Success’s role in go-to-market and build a proactive approach to creator relationships and revenue growth.

The Execution:

• Own the operating cadence. This includes WBRs, stand-ups, performance reporting, and execution against team goals.
• Own Creator Success analytics and systems (dashboards, KPIs, creator longevity, churn, commissions, efficiency metrics, and HubSpot workflows and automation).
• Lead and develop the Creator Success team by building trust, accountability, strong culture, and high performance.
• Manage a small personal book of creator relationships (up to 5) to stay close to the day-to-day experience of creators and understand how their needs are changing.
• Own creator escalations from start to finish. You will handle difficult conversations thoughtfully and build stronger relationships.
• Build the Creator Success hiring plan and partner directly on recruiting and onboarding as the team grows.

Who We're Looking For

• 2+ years in management consulting plus post-consulting operating experience, ideally at a startup, or 5+ years in management consulting.
• A proven people leader with experience managing teams and developing talent. You set a high bar while creating an environment where people feel trusted and supported.
• Strong in difficult conversations and comfortable handling escalations, team tension, and challenging situations with composure and good judgment.
• Quantitative and tech-fluent, with experience working with dashboards, KPIs, and churn and efficiency analysis. You’re comfortable learning new tools and digging into the numbers to understand what’s working. HubSpot experience is a plus, but not required.
• Commercially minded, with a strong understanding of how Creator Success can drive growth and identify opportunities to increase account value.
• A strategic operator who can take an ambiguous problem, bring structure to it, and turn it into clear decisions and actions that move the business forward.
• Comfortable making thoughtful decisions with incomplete information and adapting quickly as new information becomes available.

Benefits

• Medical
• Dental
• Vision
• 401k
• Health Savings Account
• Flexible Spending Account
• Commuter Benefits
• Life Insurance
• Health & Wellness Perks