Head of Creator Success

Total Compensation: $200,000 - $250,000 per year

Base Salary: $150,000–$180,000 annually

Annual Bonus: Up to $30,000

Equity: Yes, based on level and experience

Our misson:

Markable is the leading AI platform in the social commerce industry. Markable solves the biggest problems affiliate creators face today. Our platform plugs into every stage of a creator's workflow. We deploy capital for creators, equip them with the latest generative AI tools, and run ads for them with AI.

We lead with authenticity and ethics as we build trust with our Creators. One of our operating principles is Creator Obsessed, and we mean it. Our customers are our creators. We grew 600% YoY in 2025 and are poised for triple-digit growth again in 2026. Markable is a rocket ship of a creator platform, and you're the next part of the growth story.

Why you’ll love working here

At Markable, creators are at the heart of everything we build. Creator Success exists to make sure every creator we work with feels genuinely supported in growing their business, because their growth drives Markable's growth.

This is a proactive relationship, not a reactive one. We cultivate and grow creator partnerships rather than simply managing accounts. You’ll work side by side with capable, driven coworkers who thrive in a high-pressure, high-stakes, fast-moving company.

The Opportunity

This is a build-and-own role. You’ll take Creator Success to its next stage by defining the operating model, strengthening the playbook, and building the systems and team required to scale it.

We’re looking for someone who has spent years owning complex campaigns and relationships from start to finish and is ready to own the broader business outcome. You’ll help drive P&L outcomes, have a seat at the leadership table from day one, and report directly to the CEO.

As our creator base and Creator Success organization grow, this role has the opportunity to expand in scope and leadership responsibility.

This is not a product management role and it is not a strategy-from-the-sidelines role. We need someone who builds, leads, and executes. We run, we don't walk.

What You’ll Own

• Build and Own Creator Success operating model, analytics and systems, such as dashboards, KPIs, creator longevity, churn, commissions, efficiency metrics, and HubSpot workflows, org structure, automation, stand-ups, performance reporting, and measure execution against team goals.
• Build the Creator Success hiring plan and partner directly on recruiting and onboarding as the team grows, while building tactics for implementation to minimize business disruption and maximize efficiency.
• Translate company goals into a clear Creator Success strategy. Bring the creator perspective into leadership decisions around retention, revenue, and the creator experience.
• Re-engineer the Creator Success role, building a proactive approach to creator relationships and revenue growth.
• Lead and develop the Creator Success team by building trust, accountability, strong culture, and high performance.
• Manage a small personal book of creators, up to 5, building relationships to stay close to the day-to-day experience of creators and understand how their needs are changing.
• Own creator escalations process, build strategies and tools for managing difficult conversations thoughtfully and turning them into stronger relationships that grow over time.

Ideal Experience and Character:

• A proven people leader with experience managing teams and developing talent, someone who sets a high bar while creating an environment where people feel trusted and supported. Prepare to win hearts and minds.
• Quantitative and tech-fluent, with experience working in dashboards, KPIs, and churn/efficiency analysis. Comfortable learning new tools and digging into numbers to understand what's working. HubSpot experience is a plus, not required as we're looking for growth minded tinkerers who can unlock efficiency gains.
• Commercially minded, with a strong sense of how Creator Success drives growth and account value.
• Able to articulate simply and clearly, using jargon only when appropriate, emphasizing clarity and connection over “leadership speak”
• A proactive growth-minded operator with “thick skin” handling escalations from creators, and problem focused on taking an ambiguous problem, bringing structure, root solution focus, decisiveness and acting quickly to move the business forward.
• Comfortable making thoughtful decisions with incomplete information, adapting quickly and working in a fast paced, high pressure environment at the speed of new information.

If this sounds like you, we want to hear from you!

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Retirement Benefits

Work Location: Hybrid remote in Bellevue, WA 98006

Applications MUST be submitted in Justworks to be considered: https://payroll.justworks.com/jobs/bf1f6054-5f92-4a53-bba6-84d5a831d47b-job