Head of Content Strategy

Background:

Agilio Software is a leading UK healthcare operations software provider, delivering integrated, mission-critical solutions that support primary care, dental, pharmacy, hospital and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.

The Role

Agilio's content helps healthcare professionals improve clinical quality, meet compliance requirements and develop their skills. It underpins trusted solutions across Primary Care, Dental, Hospital and emerging sectors, supporting our continued growth into new markets and geographies.

The Head of Content will lead a unified content function, combining strategic direction with ownership of the operating model, core content, standards, tools and production improvement. Set priorities and hold overall accountability for performance, with Senior Editors and content producers responsible for day-to-day editorial delivery and maintenance. Clinical leads will retain responsibility for specialist clinical judgement and accreditation.

The role will focus on making content structured, modular and reusable across digital learning, in-product guidance, compliance workflows and AI-powered features. This is a full-time leadership position that combines strategic oversight with practical involvement in improving how the function operates.

Key Responsibilities

Content Strategy and Customer Insight

• Own and deliver a cross-sector content strategy grounded in customer needs, market evidence and Agilio's product and growth priorities.
• Engage directly with B2B and B2C customers through research, feedback and usage data to test propositions, formats and priorities before significant investment.
• Set a multi-year innovation agenda for structured content, digital learning and AI, translating it into achievable plans and investment proposals.
• Work with sector and clinical leads to translate market and regulatory developments into priorities, and measure whether content meets customer needs.

People Leadership and Priorities

• Lead the unified content function and line manage the Senior Editor for Informational Content and the Senior Editor for Learning Content, developing capability and clear progression pathways.
• Agree delivery priorities and capacity with Senior Editors, balancing maintenance, new content and improvement work across sectors.
• Work with senior business leaders as key stakeholders, incorporating their input while retaining ownership of content direction, standards and resource allocation.

Core Content and Content Management

• Own the shared core content library, including statutory and mandatory training, shared compliance modules and foundational skills content. Define and document the boundary between shared and sector-specific material.
• Maintain a clear view of content across Agilio's healthcare software platforms, digital learning solutions and sector-specific portfolios, identifying duplication, gaps and opportunities for reuse.
• Set the roadmap and review requirements for core content, assigning maintenance and update delivery to Senior Editors and producers with appropriate subject matter expert input.
• Ensure content is structured, tagged and versioned so it can be adapted efficiently across products, sectors, customer types and geographies.

Governance and Clinical Assurance

• Own a consistent governance framework for clinical, compliance and learning content, building on established governance processes across our healthcare sectors.
• Set editorial standards, approval routes and review requirements that support accuracy, regulatory compliance, auditability and traceability.
• Ensure Senior Editors operate quality assurance processes and clinical leads provide specialist review, clinical decisions and accreditation input, with clear escalation routes.
• Oversee the clinical lead network and ensure standardised agreements and producer-led administration support their work.
• Support relationships with key healthcare organisations, regulatory bodies and industry stakeholders, alongside relevant clinical leads.

Production Processes and Tools

• Own and improve production frameworks, authoring tools, templates, style guides and quality checklists, ensuring guidance remains clear, accessible and current.
• Work closely with Product and Engineering teams to align content tooling, authoring workflows, SCORM requirements and platform improvements with the wider product roadmap.
• Reduce duplication and unnecessary processes, monitor delivery performance and establish clear ownership of routine tool support and production administration within the team.

AI Adoption and Shared Resources

• Lead the practical adoption of AI-assisted content production, translating new workflows into clear guidance, training and reference materials, with appropriate human review based on content risk.
• Monitor adoption, quality and efficiency, resolve recurring issues and continuously improve workflows using evidence from day-to-day practice.
• Own central freelancer and contributor networks, commissioning standards, relationships and associated budgets, with delivery teams coordinating individual briefs, schedules and routine administration.

Commercial Contribution and Customer Experience

• Partner with Product, Sales, Customer Success and Marketing teams to ensure content supports customer outcomes, product packaging, bundling, cross-selling and expansion into new sectors.
• Provide evidence-based guidance on content offerings and positioning, helping remove content-related barriers to adoption and growth.
• Demonstrate the value and return on content investment through agreed measures of usage, quality, customer outcomes, content reuse and production efficiency.
• Support commercial teams in achieving business objectives without directly owning sales targets.

Essential

• Experience leading a content, editorial or digital learning function, combining strategic direction with operational improvement in a regulated or high-stakes environment.
• Experience developing digital learning and managing content standards, quality assurance, governance and review processes at scale.
• A proven track record of leading people and coordinating delivery across multiple subject areas, products or business units.
• Direct experience engaging external customers in B2B and B2C environments, testing strategies and using evidence to guide priorities and investment.
• The ability to structure content for reuse and translate complex processes into clear, accessible and practical guidance.
• Practical experience introducing new tools, technologies or ways of working, including AI-assisted content workflows, with appropriate quality controls.
• Experience managing freelancers, external subject matter experts, commissioning processes and budgets.
• Strong commercial awareness and the ability to influence senior stakeholders, manage competing priorities and collaborate effectively with Product and Engineering teams.

Desirable

• Experience working with healthcare, clinical education or compliance content, including collaborating with clinical experts and managing accreditation requirements.
• Knowledge of digital learning and authoring technologies such as Easy generator, Articulate Rise and SCORM, alongside content taxonomy, metadata and version management.
• Experience consolidating content teams or portfolios and adapting content for new sectors or international markets.

What Success Looks Like

• Establishing a clear, customer-informed content strategy with achievable delivery priorities understood across the business.
• Ensuring content is trusted, accurate, current and governed consistently, with clear editorial and clinical accountability. Increasing the reuse of shared content, enabling new offerings to be delivered with less duplication and rework.
• Successfully embedding AI-assisted workflows and tools that demonstrate measurable improvements in efficiency while maintaining quality.
• Empowering Senior Editors and content producers to take ownership of delivery, managing shared resources within budget and demonstrating how content investment supports customer and business outcomes.

Additional Information

Job Type: Remote, full time.

Salary: £90,000 per annum, dependent on skills and experience.

Benefits include:

Income Protection

Life Assurance

Enhanced pension

Health Cash Plan

28 days annual leave + bank holidays (pro rata for part-time employees)

Sick pay scheme

A range of flexible benefits via our Agilio Flex portal

If you feel you have what it takes to join our team, we look forward to receiving your application!

Please note: Due to the volume of applications received, we may not be able to contact every applicant individually. We appreciate your interest in Agilio Software and thank you for taking the time to apply.