Head of Community, Enterprise Marketing
Anthropic's mission is to create reliable, interpretable, and steerable AI systems, so that AI is safe and beneficial for users and for society as a whole.
Anthropic's community spans developers building new products, individual Claude users, and practitioners and buyers inside enterprise accounts. It is hiring a Head of Community to turn its current set of programs into a function that helps millions of people build real skills with Claude, measurably growing retained users and product adoption. The role leads a global team covering ambassador programs, regional community leads, and enterprise champion programs, and sits at the intersection of Product, Sales, PMM, Brand, and Comms.
Key responsibilities
- Own the global community strategy and operating model
- Lead, coach, and scale a global team of program and regional owners
- Define the measurement framework with Product and Data Science, with retained users and product adoption as top-line outcomes
- Build community across audiences and seniority levels, from developers to enterprise executives
- Connect bottoms-up adoption to enterprise expansion through champions, train-the-trainer, and partner ecosystem motions
- Bring training, certification, enablement, and community help together into one engine
- Partner with Brand and Comms on sentiment and awareness, and align community with product launches
Minimum qualifications
- Have built and led a community or customer advocacy function where community was a growth lever
- Have led a distributed team of program owners and regional leads accountable for commercial impact
- Think in funnels and segments, and can defend how community moved a metric
- Have connected self-serve adoption inside large accounts to enterprise expansion
- Can flex across technical developer communities and enterprise executive buyer communities
Stated annual salary: $400,000. Anthropic expects staff to be in an office at least 25% of the time and sponsors visas.