Director, Social Commerce & Creator Strategy

Reports to: Chief Digital Officer, Location: Remote 

About the role

Creator-led content is becoming a large driver of Pact's paid performance. Our creator community is real and growing. Now we need someone to turn that growth into reliable revenue.

You'll own social commerce end to end — TikTok Shop, affiliate, YouTube, and emerging pay-for-performance channels — and set the strategy our creator program executes against.

About us

Hi, we're Pact — it's great to meet you. Since 2009, we've been on a mission to help people dress themselves well with clothing that's stylish, comfortable, and consciously made. From thoughtfully designed apparel for men and women to soft, sustainable bedding, we make everyday basics that feel good for you and the planet. We partner with Fair Trade Certified™ factories and everything is made with Organic Cotton and GOTS certified. For more information, visit https://wearpact.com/about.

What you'll own

• Social commerce revenue. Accountability for GMV and contribution across TikTok Shop and creator-driven affiliate, including forecasting, promotional calendar, and the program's unit economics.
• Creator program strategy. Defining who we recruit, how we tier and incentivize them, and what the roster needs to look like to hit the number. Our Head of Creator Community owns the relationships and execution; you own the plan she's executing and the results it produces.
• Affiliate and partnerships infrastructure. Owning our affiliate platform, our entry into YouTube's creator commerce program, ShopMy, and whatever comes next in pay-for-performance.
• The pipeline into paid. Making sure the content our creators produce maps to the audience segments and concepts actually winning in Meta, so creator output is an input to performance rather than a parallel content stream.
• Reporting. A weekly view people trust: content volume, creator activation and retention, GMV, and creator-attributed paid performance.
• Team leadership. Leading and developing the creator team, and building the case for what it looks like as the program scales.

What we're looking for

• 5+ years in social commerce, creator, or affiliate marketing, including hands-on ownership of a TikTok Shop program at meaningful scale.
• Experience working with YouTube creators — sponsorships, integrations, or affiliate partnerships.
• Real command of pay-for-performance economics — commission structures, creator payouts, CPA and ROAS math, and where margin actually lands.
• Direct experience with an affiliate platform (Impact, Levanta, ShareASale, Pepperjam).
• A track record of growing creator-driven revenue, with numbers you can walk us through.
• Experience managing or mentoring others. You'll be partnering closely with our Head of Creator Community, who brings deep knowledge of our program and our creators.
• Genuine interest in apparel and in what Pact stands for. Our creators can tell the difference.

Nice to have

• Apparel, beauty, or consumer goods background.
• Familiarity with creator management platforms and AI-assisted workflow tooling.

Compensation

• Estimated at $120,000-135,000 per year*
• 401k with Employer match
• Bonus opportunity
• Comprehensive health, dental, and vision benefits
• Generous employee discount on Pact products & annual clothing allowance

*This is a good-faith estimate of the salary range; final compensation level will be commensurate with experience.

Apply here: https://forms.gle/LMw6ax655kcR91dw9