Director of Client Partnerships

Director of Client Partnerships

Role Overview

The Director of Client Partnerships plays a senior supporting role in managing key client relationships, ensuring alignment across teams, and helping Account Directors deliver successfully.

The role serves as a trusted point of contact for key client stakeholders, helping connect priorities, identify opportunities and challenges, and ensure teams are working together effectively.

Working closely with the Senior Account Director, Account Directors, and cross-functional teams, this person provides strategic guidance, helps resolve challenges, and steps into execution when additional support is needed.

Key Responsibilities

1. Client Relationships & Strategic Support

• Serve as a trusted day-to-day senior partner to a key stakeholder, helping navigate priorities, challenges, and evolving business needs.
• Maintain a strong understanding of client objectives and priorities across business units.
• Help identify opportunities, anticipate challenges, and ensure client needs are communicated and addressed across teams.
• Support Senior Account Directors and Account Directors in managing client relationships and navigating sensitive conversations.

2. Cross-Team Alignment & Coordination

• Connect the dots across accounts, business units, and internal teams to ensure alignment on priorities and opportunities.
• Facilitate communication and collaboration between Account, Strategy, Creative, Insights, Paid, and other relevant teams.
• Help identify gaps, overlaps, or challenges that could affect delivery or client relationships.
• Work with team leads to ensure priorities are clear and teams have the support they need.

3. Account Leadership & Team Support

• Provide guidance and mentorship to the Senior Account Director and Account Directors, helping them navigate challenges and grow in their roles.
• Act as a senior sounding board for strategic decisions, client conversations, and complex projects.
• Help teams manage competing priorities, resolve escalations, and maintain high standards of work.
• Provide additional hands-on support with presentations, proposals, client communications, and project execution when needed.

4. Commercial & Growth Support

• Support Account Directors with budget, scope, and resourcing discussions when needed.
• Help identify opportunities to strengthen existing client relationships and expand the agency's work.
• Contribute to strategic proposals and growth opportunities in partnership with senior leadership and account teams.

Role Focus

The Director of Client Partnerships provides an additional layer of senior support, coordination, and strategic oversight, helping teams work more effectively while ensuring strong, connected client relationships.