Creator Project Community Manager

TikTok now reaches 27 million people every month in Germany, and TikTok Shop climbed to 15th among all online retailers in the country within its first year on the market. Over 25,000 sellers are already active on the platform there. This Creator Project Community Manager role sits at the centre of the creator side of that growth.

You'll be the day to day point of contact for a community of creators on TikTok Shop: answering their questions, keeping them up to date on new features and sales campaigns, and resolving issues raised through tickets. Alongside that, you'll build educational presentations and host live webinars that help creators produce better content, put together simple data driven bestseller posters shared straight into creator chats, and support brand presentations that match creators with the right brand opportunities.

What you'll be doing:

• Running day to day community management for a group of creators, in German and English
• Resolving creator issues raised via tickets, including platform violations, and guiding creators toward compliant practices
• Hosting live webinars and building educational content on how to produce high quality content
• Pulling simple data insights together into creator-facing bestseller posters
• Supporting brand presentations that match creators with the right opportunities

What makes someone right for this:

• 2+ years in ecommerce, creator operations, project management or customer service
• Fluent in German and English, written and spoken, confident presenting to a live audience
• Organised enough to juggle tickets, presentations and campaigns without dropping anything
• Comfortable with basic data analysis and turning it into simple, creator-friendly materials
• A proactive, people-first problem solver who takes ownership of issues through to resolution

Interested? Apply here or message Alice – alice@pooleandpartners.com.