Community Manager (d/f/m)

Position

Jung von Matt HAMBURG is looking for a Community Manager (d/f/m).

Your Tasks 

• Management and moderation of national and international communities across Facebook, Instagram, TikTok, YouTube and LinkedIn.
• Engaging with communities through comments, messages and conversations in a professional, empathetic and brand-appropriate way.
• Creating engaging dialogue formats, activation ideas and conversation starters to strengthen interaction and long-term community engagement.
• Supporting the development of community management guidelines, response logics and communication approaches.
• Monitoring trends, conversations, sentiment shifts and cultural developments across social media platforms and communities.
• Conducting social media monitoring and sentiment analyses to uncover relevant insights, trends and opportunities.
• Analyzing community feedback and performance data to derive learnings, recommendations and optimization ideas.
• Working closely with social media, strategy, creative and project management teams to bring community insights into campaigns and content.
• Advising clients on community management, engagement strategies and relevant platform developments.
• Ensuring a consistent, high-quality and brand-appropriate communication experience across all community touchpoints. 

About You 

• You have a deep understanding of social media platforms, digital culture and community dynamics.
• You possess a strong sense for tone of voice, communication and audience-specific interaction.
• You are able to interact with communities professionally, empathetically and in a brand-appropriate way.
• You identify relevant trends, discussions and potential crisis situations at an early stage.
• You are able to analyze community feedback and derive relevant learnings and recommendations.
• You have a strong understanding of platform-native content and digital brand communication.
• You are fluent in German and English.

About Jung von Matt HAMBURG

We are the oldest JvM agency. Founded 1991 in Hamburg with an ambitious goal to rewrite the rules of advertising.

We are the youngest JvM agency. Grew into a creative powerhouse with a cohort of 230 true campaigners and storytellers, strategists, social natives, tech lovers and craft-minded producers.

We are in the B2C business. That's why we have some powerful brands like BMW, SIXT, Lidl, Telekom, Zalando, ZDF, BÜNDNIS 90/DIE GRÜNEN and BVG in our portfolio.

We are in the B2B business. That's why we know a lot about agriculture and data security and how to make people understand & love things like polymer electrolyte membrane fuel cells.