Community Manager

Responsibilities:

∙ Communicates directly with fans to build strong relationships and establishes a visible external presence on both brand and community social channels

∙ Respond to customer comments and inquiries

∙ Respond to customers in a timely manner

∙Monitors social discussion and sentiment to identify common themes and conversations and report on Voice of Customers/sentiment and alert in case of a trend

∙Coordinate with Clients SM Team as well as MBC Account Managers

∙Build relationships with Followers and Customers

Requirements:

∙ Minimum 1 year of experience in social media moderation or customer service [chat accounts]

∙Excellent interpersonal and presentations skills

∙Hands on experience with social media management

∙Attention to detail, critical-thinker and problem-solver