Collections Specialist

About The Sociable Society (TSS)

At The Sociable Society, we manage and grow the careers of social media personalities, helping them build lasting brands and turn their influence into sustainable businesses. We take a personal, human-first approach to talent management, guiding creators at every stage of their journey with the strategy, support, and industry relationships they need to grow.

We are forward-thinking, digitally minded entrepreneurs, and we bring this mindset into how we work every day. We are looking for a team member who will contribute to our creative, entrepreneurial culture and grow with us as we continue to scale.

About the role

The Collections Specialist is responsible for managing the day-to-day collections process and ensuring timely payment of outstanding customer invoices. This role serves as a key point of contact between our clients and internal teams, maintaining professional communication, tracking payment commitments, documenting collection activities, and helping drive successful payment outcomes.

The ideal candidate is highly organized, detail-oriented, and an exceptional communicator who can manage a large volume of customer interactions while maintaining positive client relationships. This individual must be comfortable balancing persistence with professionalism and possess the ability to navigate payment conversations with confidence and tact.

Key Responsibilities

Collections Management

• Monitor outstanding customer invoices and prioritize collection efforts based on aging and payment history.
• Conduct consistent and professional follow-up with customers regarding past-due invoices.
• Maintain a structured collection cadence to maximize payment recovery while preserving positive client relationships.
• Obtain payment updates, expected payment dates, and supporting information from customers.
• Escalate collection risks, payment delays, disputes, or concerns as appropriate.

Client Communication

• Communicate clearly and effectively through email and other communication channels.
• Build strong working relationships with clients while maintaining accountability for payment commitments.
• Handle sensitive payment conversations professionally and diplomatically.
• Follow up persistently without creating a negative customer experience.

Documentation & Organization

• Maintain detailed records of all collection efforts, customer communications, payment commitments, and follow-up activities.
• Ensure collection notes are accurate, complete, and entered timely into company systems.
• Track outstanding action items and follow-up dates across a large volume of invoices and customers.
• Maintain organized records that provide visibility into account status and collection progress.

Internal Collaboration

• Provide regular updates to internal stakeholders regarding the status of outstanding invoices and collection efforts.
• Respond to inquiries regarding payment status, collection activity, and customer communication history.
• Collaborate with Finance, Operations, to resolve issues impacting collections.
• Escalate accounts requiring management attention or intervention.

Reporting & Process Improvement

• Assist with weekly and monthly collections reporting.
• Monitor aging trends and identify accounts requiring additional attention.
• Help identify opportunities to improve collection processes and communication workflows.
• Support initiatives aimed at improving collection performance and reducing outstanding balances.

Qualifications

Required

• 3+ years of collections, customer account management, customer service, or related experience.
• Previous experience working for a U.S.-based company.
• Exceptional written and verbal communication skills.
• Strong professional email communication experience.
• Outstanding organizational and time-management skills.
• Ability to manage a high-volume workload with competing priorities.
• Strong attention to detail and documentation practices.
• Ability to maintain professionalism in challenging conversations.
• Proficiency in Microsoft Excel, Google Sheets, and CRM/account management systems.

Preferred

• Experience in a high-volume collections environment.
• Experience working with agencies, media companies, marketing organizations, or service-based businesses.
• Experience managing large customer portfolios and complex customer relationships.

Success Metrics

• Collection effectiveness and reduction of overdue balances.
• Timeliness and consistency of customer follow-up.
• Accuracy and completeness of collection documentation.
• Quality of internal and external communication.
• Responsiveness to stakeholder inquiries.
• Ability to successfully manage a large volume of accounts and follow-up activities.

Why Join TSS?

• Work with top creators and global brands
• Flexible, fully remote work environment
• Opportunities for professional development and growth
• Collaborative, supportive, and fun team culture