Business Analyst (Passio App)

About the product

Passio App (TAP – TikTok Affiliate Platform) is Ecomobi's application for Creators/KOLs/KOCs within the TikTok & Affiliate ecosystem, operating across multiple markets (Vietnam, Indonesia, Thailand, Philippines). The product covers several business modules such as Affiliate Campaign, Booking Campaign, New Feed, Payment/Billing, Chat Support, and a multi-country, multi-campaign access-control (ACL) system. The Business Analyst bridges Business, Product Owner, and the Development team to turn market and creator needs into clear, feasible, value-generating business solutions.

What You Will Do

• Work with the Product Owner & stakeholders to identify, clarify, and finalize functional requirements for Passio App features.
• Collaborate with the Business team to prioritize requirements in order to maximize business value.
• Detail requirements (BRD, SRS, user stories, business rules, use cases, acceptance criteria) to ensure the Development team understands them correctly and fully.
• Analyze and model business processes (business process/flow, BPMN, UML) for creators across multiple markets.
• Gather market trends and internal data, and use Google Analytics (GA) to conduct business analysis and provide recommendations and enhancements to the business.
• Develop data-driven reports and insights to support Product Owners in making informed business and product decisions.
• Query and analyze data (SQL / ClickHouse) to understand creator behavior, validate requirements, and track feature performance.
• Constantly look for ways to improve the existing product, discover issues, and deliver better value to the end-user (creator).
• Perform integration testing / UAT to control product quality before release.
• Help design, document, and maintain system processes; manage backlog/tickets in Jira and take part in refinement and sprint planning under Agile/Scrum.
• Collaborate with the Design team (Figma) to ensure consistent business solutions and user experience.

What You'll Need

• 3–4 years of experience as a Business Analyst in product-based companies; preference for candidates who have worked on mobile apps or high-traffic, multi-user platforms.
• Preference for candidates with experience in the TikTok ecosystem (TikTok Shop, TikTok Ads, influencer/affiliate platforms), e-commerce, or Fintech; candidates who have been involved in AI-related projects are a plus.
• Proficient in writing business documentation (BRD, SRS, user stories, use cases) and in process modeling (BPMN/UML/flowchart).
• Proficient SQL skills to independently query and analyze data; hands-on with Google Analytics (GA) and a data-driven mindset.
• Understanding of databases, APIs, and basic-to-advanced technical concepts; awareness of technology constraints.
• Proficient with Jira and Figma/Draw.io; solid grasp of the Agile/Scrum process.
• Strong analytical thinking, problem-solving, and organizational skills; a strong end-user mindset with the ability to model and document business processes effectively.
• Good English (reading & writing) to work in a multi-market environment (VN/ID/TH/PH) and with foreign colleagues and partners.
• Nice to have: knowledge of payment/billing business logic, access-control (ACL) systems, and data pipeline/data warehouse.

Benefits

• 100% Salary and allowances for 2-month Probation
• Lunch allowance, Laptop allowance, Free parking, Telephone subsidy
• Competitive compensation package with performance-based incentives.
• Access to training programs focused on industry trends, technical skills, and personal development.
• Collaborative culture with talented colleagues who are leaders in the affiliate and influencer marketing space.
• Opportunities to grow your career and make a meaningful impact on the Southeast Asian digital ecosystem.
• Annual leave: 14 days/year. Employees get 1 day off on their birthday.
• Fund for Training & Development: annual training budget according to rank; the company also frequently organizes internal training courses and training with external instructors.
• Bonuses for holidays and special occasions; 13th month salary; bonus based on working performance(quarterly) and Salary review twice a year
• Personal Healthcare Insurance besides Social and Medical Insurance; annual health check-up
• Teambuilding: from 2-3 times/year, both local and overseas
• International working environment with foreign colleagues and partners
• Opportunities for professional training on jobs and skills