Affiliate Account Manager

Affiliate Account Manager – Leading UK affiliate marketing agency.

£32k - £42k plus benefits (based on experience).

Full-time, remote/hybrid. 

The role:

Thoughtmix is a fast growing, award winning, affiliate marketing agency, specialising in partnerships, covering influencers, affiliates, and brand to brand collaborations. We work closely with digital marketing teams at over 100 retailers and brands to achieve profitable revenue growth from their affiliate marketing programs. 

We’re a growing business with big ambitions and we’re on the lookout for an additional Account Manager to strengthen the team and support our client base to help them implement and/or grow their partner marketing activity.

Ideally you’ll already have some experience working in affiliate/partner marketing either for an agency, network or client side and you’ll have some experience managing clients and their digital marketing campaigns. You’ll be looking for the next step where you can develop your client management skills in a supportive environment alongside a small, successful team of established Client Managers/Directors and you’ll be the face of Thoughtmix to around 10-15 existing clients. 

You will lead the service delivery to the client, managing their affiliate marketing campaigns, budget and most importantly, the client relationship. Your main responsibilities will be around delivery of pre-agreed affiliate objectives working alongside the Client Services Manager and the Client Services team to meet and exceed their expectations and deliver ROI. 

This role is ideal for someone that’s already working within affiliate marketing who would like to progress within a specialist agency environment, but we’ll also consider applications from agency marketing executives with strong client management skills that are willing to learn about this growing sector quickly. 

Responsibilities:

• Advise circa 10-15 clients on their partner/affiliate marketing strategy with support from Account Executives setting benchmarks, delivery objectives and managing our clients' expectations.
• Making recommendations and implementing strategies to grow our client’s affiliate programs.
• Responsibility for client retention and growth where possible for your portfolio.
• Build and maintain strong relationships with clients and key partners.
• Lead supporting teams to negotiate and secure exposure with our partners on behalf of your clients.
• Hold weekly or bi-weekly calls with your clients to update them on new opportunities and progress of affiliate programs.
• Ensure the affiliate portfolio for each client is consistent with their objectives and requirements.
• Frequent face-to-face meetings with clients (on screen and in person) and their teams.
• Attend industry networking events to meet with partners.
• Act as a first line of escalation for the Account Executives. 

Essential Key Skills:

• Be fluent in English.
• Strong IT and Microsoft Office skills.
• Excellent written/verbal communication and interpersonal skills.
• Persuasive, confident and numerate – We produce detailed performance reports for clients, and you’ll need to be able to interpret and explain these with confidence once trained and given support.
• Once established you’ll also need to be able to confidently make recommendations to further improve and grow clients programs with us.
• An understanding of digital marketing performance metrics.
• Great customer service skills and ability to contribute within a team environment.
• Accuracy, strong attention to detail and excellent organisational skills required.
• A consistent, positive and flexible attitude.
• Understanding of other digital marketing channels and their purpose.
• A knowledge or experience working with global affiliate networks (Awin, Impact and alike) would be desirable.
• Strong time management skills – we let you organise your working week to best deliver for our clients. 
• The ability and confidence to challenge clients’ assumptions and preconceptions at times.

Package and benefits:

• Competitive salary - £32k-£42k based on experience and a clear plan on how to increase beyond this
• 25 days holiday + bank holidays
• Free Spotify/Netflix
• Monthly social and teambuilding events
• Casual dress
• Company events/conferences
• Flexitime – 37.5 hrs per week.
• Work from home with occasional but regular expensed travel to our main office in Lincoln and elsewhere for client meetings
• Friendly, supportive and collaborative team working environment 

Experience:

- Existing agency side experience and/or experience working in affiliate marketing client side, network or for an agency. 

To apply please send an up to date CV with a short covering letter to let us know why you think you're suited to this role.