Account Manager - Tiktok Shop

TikTok Shop Account Manager

Company: Get Hooked Social — TikTok Shop Agency

Location: Remote (United Kingdom)

Reports to: CEO

Salary: DOE (dependent on experience)

Experience: 2–4 years in e-commerce, marketplace, or social commerce account management

About us

Get Hooked Social is a TikTok Shop agency helping brands turn TikTok into a genuine sales channel — we’ve driven £30m+ on TikTok Shop over the past two years. We handle everything from store setup and product operations to creator partnerships, live shopping, and growth strategy. We’re looking for an Account Manager who can own the engine room of our clients’ shops while keeping those clients confident, informed, and growing.

The role

You’ll be the day-to-day owner of a portfolio of client TikTok Shops — responsible for both the operational back end and the strategic direction of each account. That means you’re as comfortable inside Seller Center building out a product catalogue as you are on a client call walking through last month’s performance and the plan for the next quarter. It’s a hands-on role for someone who likes to see the direct line between the work they do and the revenue it drives.

What you’ll do

Shop operations & back-end management

• Own the full setup and ongoing management of client TikTok Shops in Seller Center
• Handle product setup end to end: listings, variants, pricing, images, descriptions, and category/attribute optimisation
• Manage inventory, stock syncing, and catalogue accuracy across the store
• Configure and monitor promotions, discounts, flash sales, and campaign mechanics
• Oversee order flow, fulfilment coordination, returns, and after-sales issues
• Keep on top of TikTok Shop policies, compliance, and account health to keep stores in good standing

Account strategy & growth

• Build and own the growth strategy for each client account, with clear targets and roadmaps
• Analyse performance data (GMV, conversion, traffic sources, product performance) and turn it into actionable recommendations
• Identify opportunities across content, creators/affiliates, LIVE, and paid to drive sales
• Work with creators and the affiliate programme to build the content engine behind each shop

Client management

• Act as the main point of contact for your portfolio, building trusted, long-term relationships
• Lead regular check-ins and reporting, presenting results and next steps clearly and confidently
• Manage expectations, timelines, and deliverables — keeping clients informed and reassured
• Spot opportunities to grow accounts and deepen the partnership over time

What we’re looking for

• 2–4 years in account management, e-commerce, marketplace operations, or social commerce
• Hands-on experience with TikTok Shop Seller Center (strongly preferred) or a comparable platform (Amazon Seller Central, Shopify, other marketplaces)
• Strong operational discipline — organised, detail-obsessed, and comfortable managing multiple accounts at once
• Confident, clear communicator who can hold a client relationship and present with authority
• Commercially minded and data-literate — you understand what moves the numbers
• A genuine feel for TikTok, its culture, content, and what makes things sell there

Nice to have

• Experience with TikTok creator/affiliate programmes or influencer partnerships
• Familiarity with paid social or TikTok Ads Manager
• Background working agency-side across multiple clients

What we offer

• Competitive salary, dependent on experience
• Fully remote working from anywhere in the UK
• Direct access to and mentorship from the CEO
• The chance to work at the front edge of social commerce with fast-growing brands, on a team that’s already driven £30m+ on TikTok Shop

To apply: Send your CV to Louis@gethookedsocial.com