Account Manager

Why Work Here?

HypeAuditor is a leading B2B influencer marketing platform with customers from all around the world. We provide tools and reports for influencer search on Instagram, Tiktok, Youtube, Twitch, Twitter, and Snapchat. HypeAuditor is a data provider trusted by the biggest media outlets like Forbes, Social Media Today, The Washington Post, Business Insider, Entrepreneur, and PR Week. Founded back in 2018, HypeAuditor acquired more than 1,500,000 clients. Trusted by the world’s leading brands like Dior, Amazon, L'Oreal, H&M, Unilever, the company is helping to get more transparent influencer marketing analytics. We’re honored to be named one of America's Best Startup Employers 2021-2022, 2024, 2026 by Forbes

Job Overview

An Account Manager is responsible for building strong customer relationships, ensuring satisfaction, and driving retention and revenue growth. You will manage contract renewals, identify upgrade and expansion opportunities, and help maximize the value customers get from our services. You will also collect customer feedback and share relevant insights with the product and development teams.

Responsibilities:

• Conducting successful introduction to new customers (onboarding) and product training;

• Proactive approach when working with customers: work on the product adoption through regular outbound emails/calls;

• Managing contract renewals and driving upsell opportunities to support account growth and retention;

• Cross-functional communication and search for optimal solutions;

• Work with product improvement requests;

• Conducting in-depth interviews with customers;

• Contribute to the referral program, including customer reviews, case studies, and positive feedback;

• Participation in webinars for the region to showcase the product’s value.

Skills:

• At least 2 years of experience building relationships with B2B clients;

• Experience in account growth, including renewals, upselling, and identifying expansion opportunities;

• Professional working proficiency in English and Portuguese;

• Excellent troubleshooting skills;

• Client-oriented thinking, emotional intelligence;

• Excellent communication and presentation skills;

• High level of learning abilities (incl. technical products, CRM);

• Openness, kindness, and sense of humor;

• Analytical skills and attention to detail.

Would be a plus:

• Experience in IT;
• Experience in Influencer Marketing.

Benefits:

• Being a part of an international company with the ability to put deals with major brands and leading international agencies in its portfolio;

• Full-time, fully remote position under a Service Agreement (Independent Contractor);

• Paid annual leave, public holidays, and sick leave;

• Absence of bureaucracy, flexibility, and speed in decision-making;

• Attending conferences and industry events around the world;

• Preferential conditions for VHI;

• Quick interview process;

• Fully remote job;

• Great team & supportive colleagues.